Decisions combines process and task mining in one process intelligence platform, so you can find bottlenecks, hidden work, and automation opportunities across your business.
90% of work happens outside your ERP and CRM—across apps, portals, and manual workarounds no one tracks.
Delays and handoff failures compound silently. By the time you notice, they've already cost you time and money.
Without data, automation investments are based on instinct—not impact. The highest-value opportunities stay buried.
Uncover hidden inefficiencies, streamline work, and identify automation opportunities that can drive up to $1M in annual savings.
$2M savings through elimination of unnecessary tasks.
10% faster throughput time through process streamlining.
Bring us your toughest process intelligence problem. We’ll give you 5 tailored recommendations you can take back to your team.
Decisions Process Intelligence doesn't just show you what's broken. It gives you the tools to fix it—with built-in simulation, root cause analysis, and a direct path from discovery to automation.
Track policy adherence and automatically detect process deviations. Stay audit-ready and mitigate compliance risks without manual oversight.
“Using Decisions Process Mining, we found areas of concern that weren't strongly evident beforehand. It's a quick and easy way to gain insights into processes and to uncover dependencies and process blockers.”
Conservice
Most tools only capture part of the picture. Decisions combines process and task mining in a single platform—giving you a complete, accurate view of how work actually gets done.
Plug in and get your first insights in days, not months. No lengthy implementation projects. No army of consultants.
Advanced algorithms turn raw process data into actionable intelligence—from high-level overviews to granular task-by-task analysis.
Process intelligence is the practice of using data from systems and user activity to show how business processes actually run. It combines process mining and task mining to map processes end to end, measure time and cost at each step, and and provides actionable insights into what could be optimized and automated.
Process mining reveals inefficiencies and hidden process variants that manual analysis misses. It quantifies time and cost at every step, supports compliance by detecting deviations, and enables what-if simulation so you can test changes before committing resources.
Use process intelligence to find hidden friction, focus improvement efforts, and turn operational insight into action.
Traditional process mining only covers structured systems. The messy, real-world work between systems stays invisible.
Process deviations go undetected. Without real-time oversight, you're reacting to audit failures instead of preventing them.
Teams know processes are slow, but not where, why, or by how much. Without a measurable baseline, improvement efforts are hard to prove, prioritize, or scale.
20% resource utilization improvement.
Stop guessing what to automate. Get ranked opportunities based on real operational data, so you invest where the payoff is biggest.
90% of your team's real work happens outside your enterprise systems. Traditional mining tools miss all of it. Decisions captures 100%—every task, every process, every variant.
Keep improving after the first insight. Decisions continuously monitors how work changes over time, helping teams measure results, spot new issues, and optimize with confidence.
Decisions Process Intelligence is an industry-agnostic solution, meaning that it can benefit teams from any department in any industry, as long as there are enough processes happening across business applications. However, there are certain labor-intensive functions that could benefit the most from process intelligence. These are finance, customer service, procurement, sales operations, or industry-specific functions such as loan management, underwriting, claims handling, etc.
Beyond efficiency gains: proactive issue detection before problems escalate, root cause analysis that explains the “why” behind delays, and resource optimization that helps you reallocate staff and eliminate redundant steps.
By doing manual work, employees spend a lot of their valuable time on things that are mundane and have little value instead of focusing on more strategic activities. By identifying those improvement opportunities, teams can streamline their operations. Employees will have more time to focus on revenue-driving activities rather than being caught up in everyday repetitive tasks. As a result, not only does process intelligence help reduce costs, but it also opens doors to new revenue streams.
Process mining reconstructs processes from system event logs. Process intelligence goes further: it adds task mining to capture work done outside core systems, then turns both into insights, simulations, and recommendations you can act on. Watch how process mining works in Decisions.
