Process discovery is a series of techniques and tools used to define, outline, and analyze business processes. It provides a measurable understanding of how people carry out daily operations and processes in the workplace, including the use of automated business process discovery to autonomously collect and analyze user data. Discovering processes is one of the most critical steps in understanding how the organization works and, frankly speaking, is a prerequisite for a successful automation project or process transformation. Process discovery tools analyze user activities to identify recurring processes and generate visual representations, allowing teams to document optimal processes in various formats, including Process Definition Documents, for better standardization and automation. Later in this guide, we’ll see how business process discovery can be done through interviews, as part of process redesign, and through automated process discovery software. Across different approaches, process discovery offers a number of key benefits:
- Process visibility
- Improved processes
- Increased cost-efficiency
- Improve digitalization
- Increase automation
